We look forward to once again welcoming you back to Sands

Our new guide to a safe Sands experience is set out as follows:
In order to maintain and increase our already excellent hygiene standards, and continue to protect our team and clients, we will open with the following temporary re-introduction opening hours from Tuesday 7 July 2020.

At the current time, we will not be able to run at full capacity on each day and will need to limit the number of guests allowed in the salon.

We thank you for your understanding and patience.

Booking your appointment

• Our phone lines will be open* for pre-bookings from Wednesday 1 July 2020 from 10am to 4pm (*excluding Sundays).
• From Tuesday 7 July 2020, our phone lines will be open in conjunction with our salon opening hours above.
• Please contact our reception team on 01202 424383 to schedule an appointment.
• Appointments can only be made via telephone at this time and we are unable to accept walk-in appointments.
• 48 hours cancellation notice is required for all appointments otherwise a charge will be incurred.

Temporary service restrictions

• Guests are unable to be accompanied during their visit.
• We are temporarily suspending all under 18s appointments.
• At this time, we are unable to offer fringe trims, long hair or thick hair blow drys.
• We reserve the right to refuse a service.

Arriving at the salon

• Guests must arrive on time for their appointment. We reserve the right to refuse late guests.
• Staff and client temperatures will be taken when entering the salon.
• Guests must attend their appointment alone. Please do not bring family/friends/children to the appointment. There will be no waiting area and no magazines.
• If reception is busy with more than 2 guests, please wait outside.
• Guests must wear a mask throughout the duration of their visit (If you do not have a face mask, we can provide one for you at a cost of £1.00).
• Guests will be required to sanitise their hands (Sanitiser will be provided).
• Individual limited storage facilities will be provided for your coat/bag.
• Do not bring any unnecessary items such as shopping.

During your appointment

• Disposable gowns and towels will be provided for our guests. Disposable aprons will be worn by your stylist and hands will be clean and sanitised (Disposable gloves used where necessary).
• Chairs/basins/working units and stylist tools will be sanitised between each guest and we will continually sanitise hotspots throughout the day with disinfectant.
• Working units will be spaced 2 metres apart and we will practice safe distancing at all times.
• Disposable cups will be used for drinks, the customary Sands pastries are temporarily unavailable.
• Should you wish to purchase retail products, please discuss this with your stylist so they are able to provide these for you at the unit before checking out to limit traffic and wait time at Reception.

Payment

• A temporary safety charge of £3.00 will be added to each guests bill to contribute towards necessary PPE and sanitisation time.
• Where possible, we would prefer contactless/card payment.
• Temporarily we will be unable to accept Sands Gift Vouchers as payment for services however we will be adding 6 months to the original expiry date for all. vouchers that were still valid from 23 March 2020 onwards.
• At this time we are unable to offer Student Discounts.

All of these measures have been put into place to protect our staff and clients during appointments.
Please comply with our Health and Safety measures and do not attend your appointment if you feel unwell or live with someone who is unwell.
If you are unable to attend, please call us on 01202 424383 to re-schedule your appointment.