12th of April – here we come!

Following the govenment’s announcement on 22nd of February, we are really hoping we can open our doors and welcome you back on the 12th of April – we have missed you all so much!

Leading up to this date, we will not be running a waiting list but will be contacting all clients who had appointments booked during lockdown to reschedule and announcing our phone line opening date for new bookings hopefully at the start of April. This is to ensure any potential future changes from the government can be accommodated without any further disruption to your booking.

As always thank you for your patience and overwhelming support.

Sarah, Sue and Team Sands. x

We look forward to once again welcoming you back to Sands

Our new guide to a safe Sands experience is set out as follows:
In order to maintain and increase our already excellent hygiene standards, and continue to protect our team and clients, we will open on Wednesday 2nd December 2020. with the following opening times:-

At the current time, we will not be able to run at full capacity on each day and will need to limit the number of guests allowed in the salon.

We thank you for your understanding and patience.

Booking your appointment

• Our phone lines will be open for pre-booking on Monday 30th of November and Tuesday 1st December 2020 from 10am – 3pm.
• From Wednesday 2nd December 2020, our phone lines will be open in conjunction with our salon opening hours above.
• Please contact our reception team on 01202 424383 to schedule an appointment.
• Appointments can only be made via telephone at this time and we are unable to accept walk-in appointments.
• 48 hours cancellation notice is required for all appointments otherwise a charge will be incurred.

Temporary service restrictions

• Guests are unable to be accompanied during their visit.
• We are temporarily suspending all under 18s appointments.
• At this time, we are unable to offer fringe trims, long hair or thick hair blow drys.
• We reserve the right to refuse a service.

Arriving at the salon

• Guests must arrive on time for their appointment. We reserve the right to refuse late guests.
• Staff and client temperatures will be taken when entering the salon.
• Guests must attend their appointment alone. Please do not bring family/friends/children to the appointment. There will be no waiting area and no magazines.
• If reception is busy with more than 2 guests, please wait outside.
• Guests must wear a mask throughout the duration of their visit (If you do not have a face mask, we can provide one for you at a cost of £1.00).
• Guests will be required to sanitise their hands (Sanitiser will be provided).
• Individual limited storage facilities will be provided for your coat/bag.
• Do not bring any unnecessary items such as shopping.

During your appointment

• Disposable gowns and towels will be provided for our guests. Disposable aprons will be worn by your stylist and hands will be clean and sanitised (Disposable gloves used where necessary).
• Chairs/basins/working units and stylist tools will be sanitised between each guest and we will continually sanitise hotspots throughout the day with disinfectant.
• Working units will be spaced 2 metres apart and we will practice safe distancing at all times.
• Disposable cups will be used for drinks, the customary Sands pastries are temporarily unavailable.
• Should you wish to purchase retail products, please discuss this with your stylist so they are able to provide these for you at the unit before checking out to limit traffic and wait time at Reception.

Payment

• A temporary safety charge of £3.00 will be added to each guests bill to contribute towards necessary PPE and sanitisation time.
• Where possible, we would prefer contactless/card payment.
• At this time we are unable to offer Student Discounts.

All of these measures have been put into place to protect our staff and clients during appointments.
Please comply with our Health and Safety measures and do not attend your appointment if you feel unwell or live with someone who is unwell.
If you are unable to attend, please call us on 01202 424383 to re-schedule your appointment.